What is your returns policy?
We have a 60 day returns policy. Please ensure unwanted items are returned within this period.
Simple Returns / Exchange
- Ensure the item is returned within 60 days of purchase, unused and in original packaging.
- Enclose the returns slip or a copy of your invoice with a note to advise the reason for return.
- The customer is responsible for the cost of return.
If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on
Tel: 01 531 4587
or email [email protected]
The ReBOUND returns platform is available to our customers in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Northern), Ireland (Republic of), Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, United States
To return a product, you do not need to call or email us, just follow these simple steps:
- Go to ReBOUND returns and click "Get Started".
- Enter your order number and choice of postcode, email address or phone number. Your order number can be found in your order confirmation email or the invoice included in your parcel.
- Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
- Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
- Proceed with the payment.
- Print your label and attach it on the parcel.
If you did not receive a ReBOUND returns slip or your country is not listed, please follow this link to complete our simple online returns process and send your returned items to this address:
Wetsuit Outlet Returns
The Gunnery Drill Shed
Essex, SS3 9SL