Returns

We offer a 30 day, easy return policy for unwanted items. Our return window begins on the date of purchase.

We ask that all items are returned to us in a clean, unused and resalable condition, complete with the original product packaging. Items must still have their original labels attached.

• Protect the packaging: Please use the reusable mailing bag provided to return your items. Please do not apply shipping labels or tape directly to branded product boxes (such as footwear or wetsuit boxes), as this makes the item unsellable. Items returned with damaged original packaging may be subject to a repackaging deduction from your refund.
• Documentation: Please enclose your return slip containing your order ID. If you no longer have this, clearly write your order ID on a piece of paper and include it inside your parcel.

Exclusions & Hygiene
To ensure the health and safety of our customers, we cannot accept returns on the following:

• Non-Returnable Items: Due to safety and hygiene reasons, we cannot accept returns on cut-to-length rope, earplugs, or swimwear/undergarments where the hygiene seal has been removed or tampered with.
• Hygiene Strips: Please ensure all swimwear or wetsuits are tried on over underwear. Items returned without the original hygiene strips intact will not be eligible for a refund.

Using our preferred courier, your parcel is tracked and protected against loss, damage or delay by us. There's no upfront payment - 11,50 € will be deducted from your refund. Alternatively you can use a different courier of your choosing at your own risk - we recommend using a tracked service.

Issues or Faults?
On the rare occasion you have experienced an issue with the items received, please contact our dedicated customer service team and we will be happy to assist you.

Start your return

Depending on where you're sending it from, your return can take some time to reach our warehouse, sometimes a few weeks. You can follow your parcel with your return tracking number. If you used our preferred courier, you'll also find a tracking link on the order in your account. We can only process your refund once your return has arrived with us.

Once your return arrives, most refunds are processed within 2-3 working days, though occasionally it can take up to a week. After big sale events such as Black Friday, and over Christmas, it can take a little longer.

We'll email you as soon as your refund has been processed. The money should then appear in your account within 3-5 working days, depending on your original payment method.

If you chose to use one of our preferred couriers to return your items, the cost of return will be automatically deducted from your refund.

If your tracking shows that your return was delivered to us more than 15 working days ago and you haven't had a refund confirmation email, please contact our customer service team with your order number.

We do not offer an exchange service at this time. If you require a different size or product, please do return your item for a refund and a new order can be placed for your preferred product.

We love offering great value through our bundle deals! Because these items are sold as a discounted package, our returns system is set up to process them as a single unit.

To receive a refund, simply return the entire bundle to us in its original packaging. Our system isn't able to process partial returns for individual items within a bundle.

Keeping part of a bundle
If you decide to keep one item and return the rest, the bundle discount no longer applies. In these rare cases, the item you've kept will be adjusted to its individual retail price, and your refund will be calculated based on the difference.

For the best experience and to ensure your refund is processed correctly, please return the bundle in full and then simply re-order the individual item you'd like to keep.

Wetsuit Outlet offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please complete our Warranty Claim Form.

All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not Wetsuit Outlet. If you experience a problem with a product outside of the 12-month warranty offered by Wetsuit Outlet, you will need to contact the brand to initiate a claim.

Our warranty policy does not apply to items that have been purchased for use in commercial, rental, teaching or instructional program or activities.

Damage from sunlight, use in chlorine, improper recreational use or care, or any damage beyond the product's natural life expectancy is not covered under warranty.

Common issues

If you have purchased an inflatable SUP or kayak, please check the following common queries and/or contact us with details about the problem, before returning the product to us for a warranty claim.

SUP is leaking at valve
The valve might be slightly misaligned or need tightening. This is really common and is because the board has been rolled up in the storage box for a while. We recommend using the valve spanner in the repair kit to loosen off the valve a couple of turns, check the thread for any obstructions, then retighten.

Kayak is leaking
Leaks originate at the valve or bladder. We recommend switching the valves over. If the leak moves to the opposing bladder then there is an issue with the valve. If not, then there may be an issue with the bladder itself. Either issue can be easily fixed with a replacement part, which we can provide.

Kayak is warped or material is uneven
Sometimes the skin on brand new kayaks can stick to the bladder. We recommend removing the bladder completely and inflating it. This will iron out any creases for re-insertion and will usually fix the problem.

For an extensive list of frequently asked questions related to warranty claims, visit Warranty FAQs.